FAQ’s

Shipping

yes we provide free shipping to all the countries except Russia, Brazil, Israel and OFAC and Sanctioned Countries

Delivery of all orders is done via Express deliveries which includes DHL, FedEx, UPS, etc.

Shipping is fast as we ship using FedEx, DHL and UPS, depending on the country. It usually takes 5-10 business days after shipment, but it may take 20 business days from order to delivery. Depends on what you ordered.

If tracking is already available, you can check your order status by visiting the Track Your Order page. Enter your order number and billing email address to view your order details. A tracking link will keep you updated on the status of your order. If you have not received your order after the delivery deadline, please contact us at contact@thewesternoutfters.com

This barely happens but if ever such a situation took place, it would be our responsibility to send you another product free of cost.

Payments

Payment is acceptable via PayPal or Credit Cards.

Your payment will be declined if you entered an incorrect billing address or phone number, your credit/debit card has expired or has reached its limit, or your PayPal account has insufficient funds. We recommend that you resolve all issues before making a payment.

Our website is SSL secure. This means that all data entered is protected. Information such as names and credit cards are encrypted. Your data is fully protected.

yes, we do have a money back guarantee. Shopping with us comes with a money-back guarantee in case something goes wrong with your order. You’re requested to please have a look at our Return and Exchange Policy page for more information.

Returns

We want every customer experience to be convenient and satisfying. We have a 30 day return policy after delivery. This means that recurring orders can be returned or exchanged within 30 days of delivery. You’re requested to consider our Return and Exchange Policy for more details.

If the size of the outerwear doesn’t fit, we will either send a replacement to you or provide you a refund.. Please inform us at contact@thewesternoutfitters.com Or you may contact us from our Contact Us page. We’ll try our best to cooperate in every possible way.

yes, we do provide our customer an exchange facility.

In such cases we request our respected customers to Please contact us by email contact@thewesternoutfitters.com so we can provide you another item as a replacement.